Product Extranet

Holiday season is coming

With the holiday season approaching it is important that you make sure your system is setup to correctly deal with absences to make sure your staff get processed correctly.

If you have any queries relating to the the setup of absences or entitlements please contact the Helpdesk and we'll happy to help.

If you have any problems or technical queries relating to any of our products. You can contact the Helpdesk either by phone on 01904 693949 or by email at

Mitrefinch Support Team

Question of the Day

32 TMS (windows): I have performed a fire alarm test and now all doors are open, how do I close them?

Go into Site Monitor and Right Click on each PC and choose Add Command > Door Control > Close - All Doors in List and OK. Also ensure that the poller is still running.